Jackson Outpatient Office In the News:
Cumberland Heights Recognizes Excellence in Jackson Outpatient Office
Jackson Intensive Outpatient Staff Ruth Meyer and Christie Dotson recently received recognition for outstanding patient satisfaction, leading all Cumberland Heights outpatient offices in this important measure. While all patient satisfaction scores exceed 95% in all locations, Jackson office consistently, quarter by quarter, registers strong confidence of families and patients who visit.
As the field of addiction recovery evolves, evidence is pointing out therapeutic alignment – meaning the counselor and the patient are working on the same goals – has proven to be one of the most important factors predicting sustained recovery. According to Randal Lea, Executive Director for Cumberland’s Community Based Programs, “Nothing is more important in early recovery than keeping a patient engaged in their recovery, and counseling staff that puts rapport ahead of giving advice will be more successful.” Lea adds, “Christie and Ruth have shown they are able to let the patient set the pace for their growth and to take ownership over their recovery process.”
Cumberland Heights, celebrating its fiftieth year of operation, has been serving the Jackson community for over fifteen years. Soon there will be a total of 10 Cumberland Heights locations available to help communities in Tennessee. In addition to the Jackson Office on Stonebridge, Cumberland Heights has IOP facilities in Chattanooga, Cool Springs, Crossville, Hermitage, Murfreesboro, Smyrna, Sumner County (Gallatin), in West Nashville on River Road and a new branch opening soon on Music Row location in the heart of Nashville.