FAQ + Resources

FAQ + Resources

Substance use disorder (SUD) is a complex condition that relies on denial, isolation, and ignorance to thrive. By learning more about substance use disorders, you can begin to heal.

FAQ + Addiction Resources

Those suffering from substance use disorder (SUD) have a difficult time recognizing the disease in themselves. When confronted with their behavior, people suffering from substance use disorder shield themselves by minimizing, rationalizing, or blaming. Their denial and isolation can eventually lead to their death. Recovery begins by recognizing one’s denial. That’s where we hope these frequently asked questions and resources will help. The recovery journey begins with reaching out for help. Cumberland Heights provides a full continuum of services and will work with you to meet your individual needs.


Our programs vary by length of stay and patient acuity. Patients using insurance to pay for a portion of their treatment can contact our Admissions Department at 800-646-9998. The Admissions Department will collect your insurance information and send it to our Patient Registration Department to verify any benefits available for our facility. Once the benefits are obtained, a Financial Advisor will call you back to go over your insurance benefits and to calculate an estimated cost for treatment.


Cumberland Heights is contracted with over 55 insurance providers. We will help you through the complex maze of insurance coverage and addiction resources. We will verify your benefits, obtaining authorizations for coverage based on medical necessity.


In the event that you and your treatment team recommend a length of stay greater than what your insurance will authorize, Cumberland Heights offers self-pay rates that are discounted from our published rates and very competitive with other nationally respected treatment centers.

STILL WATERS (Men and Women)

Cumberland Heights also offers a 12 Step immersion program that can be used as an alternative to, or follow, primary treatment to heighten an individual’s recovery from 30 days up to 6 months. All Still Waters programs are on a self-pay basis as they no longer meet insurance criteria for an inpatient level of care, and we are not contracted with any insurance providers for this service. To learn more about our Still Waters programs, please see our page for men and see our page for women or visit the website.


All requests for Health Information from Cumberland Heights must be either be A) Notarized or B) Presented with a copy of Photo ID of the patient. The PATIENT must initial next to EACH ITEM and sign and date the request. This is our standard authorization for release of patient information. The purpose of this disclosure of information is to improve assessment and treatment planning. The sharing of information is relevant to treatment and when appropriate, to coordinate treatment services and continuing care planning. The completed form can be faxed to Cumberland Heights Medical Records at  615-432-3291, or scanned and emailed to MedicalRecords@cumberlandheights.org.



Yes. All patients have a urine drug screen (UDS) performed upon admission, randomly, and based on the individual patient’s need.

Yes. Mail is generally distributed Monday through Friday at 4 p.m roll call. While mail is not read or censored by staff, you’re required to open all mail in the presence of a staff member. Packages may be searched for contraband. Your family may send mail to you at:

Attn: Your Name
Cumberland Heights
8283 River Road Pike
Nashville, TN 37209

Phones and other electronic devices can be great ways to connect to loved ones and to others in recovery, as well as to access recovery resources. You can even stay in touch with Cumberland Heights after you leave! During your stay with us, we’ll help you learn how to use these devices in a way that supports your recovery rather than your substance use disorder. As you step out of your normal routine, we’ll also ask that you do the same with your phone and other devices, creating times for use that best support your recovery.

We’ve established the following practices regarding phone and device use:

  • Patients entrust us with their phones when they are admitted. Particularly during detoxification, we find that it is best to limit calls to times when staff are present to support you. In fact, we encourage you to make your first call to your family with your primary counselor.
  • Once you are feeling better, you’ll be participating in “virtual visitation” using your smart phone. This is a scheduled time to be able to connect with loved ones and new friends in recovery. You’ll have access to land lines in your residential living areas during schedules times as well.
  • Your family, of course, will be concerned about you and want to know how you are doing. Our staff will contact them within 24 hours of your admission with an update. In addition, our dedicated family counselors will reach out to them with resources and information about our family services. These will assist your family in recovering with you, as substance use disorder (SUD) affects the whole family.

Patients can watch television in specific locations when programming is not happening. We also have special times when we may watch movies or sporting events as a group. Each patient will receive a tablet for use while in treatment. These tablets contain information about your treatment experience, as well as recovery resources, which you will hear more about in orientation. The tablets do allow patients to listen to music, but we do ask patients to be aware of the power of music and avoid types of music that focus on substance use or other unhealthy behaviors. Music can be a great tool in recovery when used appropriately.

In early recovery, you will be engaging with a lot of new material and information. It’s important to keep your focus on that, so we ask that you leave other reading materials at home. The exceptions are books that are considered the sacred literature of spiritual and/or religious traditions. A significant part of recovery is exploring this aspect of your life.

Adult patients may smoke/vape in designated areas only. Please ask the admissions staff for details on tobacco products and vapes, as we have guidelines to help keep everyone safe.

No tobacco products or vapes are sold at Cumberland Heights. However, individuals for whom you have signed a release of information and who have been approved by your counselor can drop off or mail these to you. These products must be in their original packaging; in addition, please talk with staff regarding specifics on vape brands. Please note that patients or former patients may not buy each other tobacco products.

Personal time, as well as specifically scheduled time in your living areas, is built into your schedule.


The research, as well as Cumberland Heights data, shows that patient outcomes are greatly enhanced with a minimum of 90 days of professional care. This may be a combination of the different programs and levels of care that Cumberland Heights offers – detoxification, residential, 12 Step immersion (see Still Waters), extended care, and outpatient care. Your clinical team will work with you to design a service plan that meets your needs and works for you.

We recommend requesting a postponement of your court date so that you can focus on your recovery; however, we will work with you to do that after you are here. In instances where this is not possible, we will work with you to meet court requirements.

Individuals who are in the detoxification and/or residential levels of care need the support of the 24-hour setting. In order to provide this support, these patients don’t leave campus unless accompanied by a staff member to a community 12 Step meeting, an urgent medical or dental appointment, or in extraordinary circumstances, such as a death in the family. These leaves are approved by the treatment team.


To make your stay with us more comfortable, plan to bring the following items:

  • Several days of casual clothes, including athletic clothing and tennis shoes (3 bag limit)
  • Sweater or jacket
  • Sleepwear and slippers
  • Umbrella
  • Personal toiletries (soap, shampoo, hair dryer, etc.)
  • A sealed container of HE (High Efficiency) laundry detergent pods. (These can also be purchased in the on-site bookstore.)
  • Approximately $10/week for purchasing books, snacks, and other miscellaneous items
  • Coins for vending machines
  • Any prescription drugs you are taking
  • Cell phones
  • Bible or sacred literature (optional)

Laundry facilities are available on designated days for patient use.

Please leave the following items at home:

  • Revealing clothing, tank tops, clothing with alcohol, drug, or sexually suggestive images or words
  • TVs, iPads, portable music players
  • Reading material that is not a Bible or other sacred literature
  • Musical Instruments
  • No outside food or drinks are allowed. (Please let staff know if you have any special dietary needs.)

Casual clothes, including some athletic wear and shoes for outdoor activities (3 bag limit).


Family members will receive a call from a staff member within 24 hours of your admission to update them on how you are doing. They will also receive a call from your primary counselor and a family counselor. Your family will be given information regarding the virtual visitation schedule for your program so that you can FaceTime with them. They will also receive information on the land lines in your living quarters so that you can sign up to speak with them in that manner as well. If there is an urgent need for your family to reach you, they will receive the direct numbers of your counselor and family counselor so that you can be reached through them. Please note that we can only provide information about your presence and how you are doing for those people for whom you have signed a Release of Information. This is to protect your confidentiality.

We offer multiple options for our family education program that are in-person and on Zoom. We offer programming on weekdays and weekends. Our family staff contact families (with an active release of information) within 72 hours to schedule their family program.


Cumberland Heights is committed to whole family recovery, not just the recovery of one person. To help families and loved ones learn about substance use disorders and the mental health issues that accompany them, as well as how these impact each family member, we offer a number of services:

  • Family Education Programs are offered in-person and via telehealth with convenient weekend options. These programs are a combination of education and sharing with a group of family members who have experienced the same issues that you and your family have. The emphasis is not on the patient; rather, the focus is on helping the family member begin their own recovery process from the trauma of active substance use disorder in the family. The in-person option has the added benefit of a session with the patient and the family.
  • Family Education Groups are offered weekly and are one-hour sessions on a topic related to early family recovery. Many individuals like to attend a Family Education Program and some Family Education groups.
  • Individual Family Sessions are held after the family and loved ones have received the basic information and group processing experience of the education program and groups. The focus is on supporting the family, including the identified patient, in continuing the recovery journey.
  • Family Alumni Care is an ongoing group experience for people who have completed family education services, providing a warm and supportive atmosphere for families in early recovery.
Learn More About Addiction

Cumberland Heights provides high-quality recovery care focused on evidence-based treatments and long-term success. Call us at 800-646-9998 to learn more about our offerings and accommodations.